Frequently Asked Questions
1What is Review Mate?
ReviewMate is a HIPAA-compliant SaaS model software platform that streamlines the medical coding audit process with a complete set of communication, management, collaborations, and reporting tools.
2How will ReviewMate benefit my company?
ReviewMate provides your company with one centralized platform where audits take place and will replace any manual processes your auditing team currently uses. Shareholders in the audit process will be able to transparently view how audits are going, how far along the audit is in the process and run reports. According to time studies, ReviewMate saves about 30% of an auditors’ time by automating some of their processes.
3How will ReviewMate make my life as an auditor easier?
Auditors will find that their processes will take less time by automation of reporting, reconciliation, and communication. auditors can communicate with coders within ReviewMate through tasks making the reconciliation process seamless. Having coding references imbedded in ReviewMate eliminates the toggling back and forth between groupers and auditing tools.
4How does my data get incorporated into ReviewMate?
There are multiple ways to get data (demographics and coded data) into ReviewMate.
- Manually enter the data into the screens.
- Manually upload an Excel template containing the data for your sample into the tool.
- Electronically send the templated sample data via an FTP.
- Create an electronic interface to accept incorporated data in a particular review.
- From a universe of data, electronically interface to a data “pool” where samples can be created using a randomizer or a variety of rules to start a review.
5Is ReviewMate secure?
ReviewMate is hosted on secure servers which are SOC2 Type 2 and SOC 3 Type 2 certified and HIPAA and HITECH audited, designed to secure and protect critical healthcare data, and electronic protected health information (ePHI) and records.
6What modules does ReviewMate have?
We currently have:
- IPPS (facility inpatient)
- OPPS (facility outpatient)
- ASC (ambulatory surgery center)
- Profee (physician office)
- CMS-HCC (Medicare risk adjustment)
7How does pricing work?
Pricing is based on a subscription model and is stratified by how many reviewers and managers access the system. Two different models are available:
Static monthly subscription based on your known volumes (usually for hospital systems)
Static monthly subscription plus a per-record fee so that you only pay for what you use (usually for firms who have variable work from month to month)
8Does ReviewMate have reporting functions/reports?
Yes. ReviewMate has many ways of running reports for audits. Different users can access reporting and use the system as a “help yourself” type of software. There are seven different reporting modules in ReviewMate.
9Are the reports customizable?
Most of our reports are customizable. Users can create an unlimited number of templates for their reports and can change the look and feel of reports down to color, text and formatting.
10What kind of support will I get with ReviewMate?
We have a ticketing system, Jira, that is monitored around the clock.
11Do you have APR-DRGs?
APR-DRGs can be incorporated into ReviewMate for 3M partners or if a license is obtained from 3M.
12Do I need to download anything to use the software?
No. ReviewMate is completely browser-based. Users just need an internet connection and one of the popular web-browsers such as Mozilla Firefox, Google Chrome, Apple Safari or Microsoft Internet Explorer.